Information for Users, Email Recipients, ISPs, Blacklist Administrators, and Mail Administrators
Mobilize Mail has a no tolerance spam policy. The strict measures we take to enforce our policy include, but are not limited to:
- We review and monitor large list imports. This includes a review of the list source, list age, collection methods, and confirmation practices. Mobilize Mail will not accept any lists that are not opt-in.
- We actively monitor the content of all emails going to a large number of subscribers.
- A record is saved of every email that is sent through the system.
- Any customer found to be using Mobilize Mail for spam will be immediately cut-off from use of the product.
- We maintain the date subscribed for every new subscriber.
- All mailing lists managed by Mobilize Mail require a two step subscription for every subscriber.
- Every email, whether text or HTML, contains a mandatory unsubscribe/opt-out link and a report spam email address at the bottom of the message. The links cannot be removed.
If you know of or suspect any violators, please notify us immediately at [email protected]. Please forward the complete email in question, including headers. Please also unsubscribe from the newsletter using the link at the bottom of the email if you no longer wish to receive emails from the sender. We will take the appropriate action against the sender of the email in question.
ISP and Blacklist Relations:
Mobilize Mail is keen to build relationships with all of the leading ISPs and Blacklists. These include the sharing of information regarding policies, practices and issues. If you are an ISP, mail administrator or blacklist owner and would like to get in touch with us, please email [email protected].
Procedure for Handling Complaints:
We have a no tolerance spam policy. Your account will be immediately terminated if you send Spam. Spam is defined as unsolicited mass email to persons with whom you do not have a business relationship or have not requested (opted-in to) your mailing. The Mobilize Mail systems are intended for marketers who have an established list of permission-based opt-in email addresses. We provide our product only to those who follow our strict anti-spam policy. Using the system to send out emails to addresses obtained in any way other than a subscriber opting-in to your list will incur a $100 (NZ) charge per substantiated incident (i.e. per email).
To determine whether you have sent spam we will
- review the content of the message in question.
- review your subscriber list for patterns common to harvested lists.
- review the spam complaint.
- view the records to see when the subscriber was subscribed and their IP address.
You may not:
- harvest emails from web sites.
- purchase lists (whether they are opt-in or not).
- send out unrelated offers or content to your newsletter list.
- add an email address into a list without the subscriber’s permission.
- email someone who has requested to be removed from your list.
- send out a regular newsletter or promotion to a recipient who has opted-in to receive it.
Procedure for Handling False Positive Complaints
We realize that it is possible for those who have subscribed to your mailings to have forgotten that they have subscribed. For this reason, we keep the date of subscription for all new subscribers. If we receive a complaint from a subscriber for which we have a record of their subscription, AND the email sent to them contained the content they subscribed to, then we will notify the subscriber of the date they subscribed and provide a link for that subscriber to unsubscribe from your list.
Upon this type of complaint, we will notify you of the complaint, explain the action taken, and review your web site and may suggest changes to the notifications or descriptions you provide when subscribers sign up for your lists.
In the case that a subscriber who makes a complaint did not sign up through your site (i.e. was imported into the system) no IP record or date of subscription will be available. In this case, we will investigate the situation, look at the email in questions, and if it is determined that you may be sending UCE we will immediately disable the sending function on your account and we will immediately contact you by email and/or phone. As soon as we hear from you and are able to verify that the subscriber was indeed an opt-in subscriber, we will remove the sending-block.
Transfer of Subscribers
Please note that a subscriber subscribing to one of your lists does NOT give you permission to transfer them to other lists or send them content, even if it is through the same list, that differs from the content subscribed to.
Why We Must Fight SPAM
First, no one likes to receive unsolicited email. It is a burden on mail servers and an annoyance to all who receive it. Further, if we allowed a client to send unsolicited email through our mail servers or did not strictly enforce our Anti-Spam policy, our IP address and domain would be added to blacklists. Many Internet Service Providers (ISPs) and email filter services subscribe to these blacklists. If one of our servers were to be added to a blacklist, all email coming through that server to subscribers whose ISP or mail filer subscribes to that blacklist will NOT be received. This is for ALL of our clients, not just the one who sent the original email that was reported. Once on blacklists, it is very difficult and often impossible to get off. As such, we must enforce this policy very strictly.